SuperFind helps you find what you need in a supermarket. This notice explains what we collect, why, how long we keep it, and your rights. SuperFind is operated by [Company legal name, to be completed before launch], [Registered address, to be completed before launch] (“we”).
Shoppers
You don't need an account, and we don't ask for your name, phone number or email.
- What you type or say (for example “biryani for 6 under 1500”), to build your list and route. If you use the microphone, the recording is sent to our speech service to turn it into text and is not kept.
- A random session number stored on your phone, so your list survives a reload, and a short, one-way code made from your browser type, to stop abuse. Neither identifies you.
- What you do with the list: items ticked, offers swapped, ratings and “not here” reports, so the store can improve.
How long: the text you typed, notes you wrote and your browser code are deleted after 90 days. After that only totals remain (for example, “saffron was asked for 12 times this week”), which cannot identify you. Please don't type personal details into the request box.
Sponsored offers are always labelled. Brands pay when you choose to swap; they never receive anything about you.
Retailers, store staff and brands
For accounts we keep your name, email, role and, for staff, a scrambled (hashed) PIN; sign-in records; and, for billing, your plan and payments (card and UPI details are handled by Razorpay, never by us). Failed sign-ins are recorded for security with the email reduced to a short code. We keep account data while the account is active, and invoices for as long as the law requires.
Why we use it
- To provide the service you asked for: lists, routes, store tools, insights and billing.
- To keep it secure and to prevent abuse.
- To meet legal duties, such as keeping invoices.
We don't sell personal data, and we don't use it for advertising.
Who processes it for us
Hosting and databases (in India), an AI provider that reads request text to understand it, a speech service, Razorpay for payments, an email service, and error monitoring. Each is bound to use the data only to provide their service to us.
Your rights
You can ask to see, correct or erase your personal data, withdraw consent, and nominate someone to act for you. Retailers can download all their business data and ask for it to be erased from the SuperFind dashboard (Plan & billing). Write to privacy@superfind.in; we reply within 30 days.
Grievances
Our Grievance Officer is [Grievance Officer's name, to be completed before launch], reachable at privacy@superfind.in. If you're not satisfied with our answer, you may complain to the Data Protection Board of India.